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Emerging Leaders - Essential Skills for the Frontline - Course Information
Name: Emerging Leaders - Essential Skills for the Frontline
Category: Business Soft Skills
Length (Days): 1
Course Price (CAD): 395
“I am more afraid of an army of one hundred sheep led by a lion than an army of one hundred lions led by a sheep.”
- Charles Maurice

Supervisors and new leaders face daunting challenges. It can be difficult to leave behind the role of individual contributor, and start to focus more on helping others to contribute their best. Employees who had been co-workers are now reports. Supervisors may be pulled between production tasks, and leadership roles. They may have been used to dealing with their own contributions, and now have to worry about how to motivate others, and/or solve their conflicts. Time and priority management, communication, coaching and conflict resolution are all starting to become skills that may play a bigger role than their technical expertise does. Contrary to popular belief, great leaders are not just born with these skills – these are things that are learned, and can be taught.

Upon successful completion of this course, students will know how to:
- Prioritize, plan, and manage their time.
- Identify their primary leadership style and techniques for maximizing that style.
- Develop more flexibility to use other leadership styles.
- Find ways to overcome communication barriers.
- Meet the needs of employees and co-workers through communication and coaching.
- Engage in productive rather than toxic debate, and to make conflict a powerful force for creative, well-rounded solutions to problems.

This one day primer course is a great introduction to the leadership process for new leaders, or those planning to move into a leadership role.
No Prerequisites required.

Please note that, due to the nature of the program, this class is subject to minimum numbers for operation. Please contact us directly at 403-265-1150 if you have any questions.
Students will spend the first part of the day getting to know other participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Managing Your Time and Your Energy
Among other things, this section will discuss ‘when to do what’ - time scheduling, SMART goals, and how to organize your personal workspace.

What Makes a Good Leader?
In this section students will learn about The Situational Leadership model and The Leadership Effectiveness and Adaptability Description (LEAD).

Communication as a Leadership Tool
This section defines communication, how to use effective communication, and discusses the major elements of communication such as verbal and non-verbal queues, asking questions, and body language.

The Commitment Curve
This section will teach you how to ensure new employees understand the commitment curve and recognize that the first few months of any new job will be tough.

Employee Development Models
In this section we will discuss the Coaching and Dialogue employee development models. “You” and “I” messages will also be discussed, along with the consequences and benefits of both changing and not changing.

Dealing with Conflict and Difficult Issues
A discussion of the difficulties involved when bringing up a concern or issue with another person.

What Successful Leaders Do
An examination of the best practices that successful leaders demonstrate to their teams.

Workshop Wrap-Up
At the end of the day, students will have an opportunity to ask questions and fill out an action plan.
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