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20337 Enterprise Voice and Online Services with Microsoft Lync Server 2013 - Virtual Led Training - Course Information
Name: 20337 Enterprise Voice and Online Services with Microsoft Lync Server 2013 - Virtual Led Training
Category: Microsoft Official Curriculum Courses
Length (Days): 5
Course Price (CAD): 2750

This course is intended for IT Consultants and Telecommunications consulting professionals with at least three months experience designing, planning, deploying, and maintaining solutions for unified communications (UC) with particular emphasis on enterprise voice over Internet protocol (VOIP). The student should be able to translate business requirements into technical architecture and design for a UC solution. The student should also have basic Windows Server 2012 navigation skills.


After completing this course, students will be able to:
• Design a resilient enterprise voice solution
• Design and configure network services for Lync 2013
• Configure Lync Server 2013 voice features
• Implement emergency voice services
• Plan and configure a Lync Online or hybrid solution
Before attending this course, students must have:
• Minimum of two years of experience with Microsoft Lync technologies or similar telephony systems.
• Completed Course 20336, Core Solutions of Microsoft Lync Server 2013 or equivalent knowledge of deploying Lync Server 2013 or Lync Online.
• Experience deploying Lync clients, including end user and common area devices.
• Familiarity with security, networking and high availability concepts.
• Experience with monitoring and troubleshooting on Windows Server.
• Understanding of Active Directory Domain Services (AD DS).
• Experience managing an application remotely using Windows PowerShell 2.0 or newer
Lesson 1: Voice Architecture
Architecture and Server Roles
Voice Features of Lync Server 2013
Site Topologies

Lesson 2: Configuring Basic Enterprise Voice Functionality
Introduction to Lync Voice Routing
Configuring Enterprise Voice
Defining Voice Policies
Assigning DID Numbers
How to Design a Dial Plan
Lab : Preparing for Enterprise Voice

Lesson 3: Designing Exchange Server 2013 Unified Messaging with Lync Server 2013
Overview of Exchange 2013 Unified Messaging
Integrating Unified Messaging with Lync Server 2013
Lab : Designing Exchange Server 2013 Unified Messaging with Lync Server 2013

Lesson 4: Voice Applications
Call Park Service
Managing Calls to Unassigned Numbers
PSTN Conferencing
Overview of Response Group Services
Implementing Response Group Services
Lab : Implementing Enterprise Voice Applications

Lesson 5: Configuring and Deploying Emergency Calling
Introducing Location Information Server
Overview of Setup and Call Flow
Designing Location Policies
Implementing LIS
Address Discovery
User Experience
Lab : Configuring Location Information Service for Emergency Calling and Enhanced 9-1-1

Lesson 6: PSTN Integration
Connecting to the PSTN
Connecting to the Existing PBX
M:N Interworking Routing
Call Routing Reliability

Lesson 7: Lync Server 2013 and Networking
Planning for Media Requirements
Call Admission Control
Planning for Call Admission Control
Media Bypass
Lab : Implementing Call Admission Control

Lesson 8: Phones and Devices
Introduction to Phones and Devices
Device Deployment
Lync Server 2013 Phone Management
Analog Device Support

Lesson 9: Lync Online Configuration and Migration
Office 365 Architecture
Deploying Lync Online
Lync Hybrid Scenarios
Lab : Deploying Lync Online

Lesson 10: Quality of Experience
Voice Quality Concepts
Exploring Lync Monitoring Server Components
Exploring Lync Monitoring Server Reports
RTP and RTCP Collected Information
Lab : Exploring Monitoring Server Reports

Lesson 11: Voice Resiliency
Voice Resiliency in Lync Server 2013
Lync Pool Resilience
Branch Office Resilience
Lab : Implementing Voice Resiliency in Lync Server 2013
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