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Courses Policy
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Booking & Payment Policy
Bookings are confirmed upon receipt of payment. Payment is required at the time of the booking and no less than 10 (ten) business days before course commencement. Any order in the amount of $999.00 +GST and under we will only accept payment by credit card (MasterCard, Visa, AMEX and PayPal). Any order in the amount of $1000.00 + GST and over we accept credit card or we can issue an invoice provided we have a PO number. Purchases made by companies that do not have a PO system are subject to approval by New Era Technology.

New Era Technology reserves the right to: change pricing or registration terms and conditions, to make changes to any of our products or programs described on this website, or to change a course location or cancel a course at any time without notice or liability.
Cancellation Policy
Application Course Cancellation (Business Soft Skills, Adobe Creative Suite & MS Office)
  • Cancellation notice of 2 (two) week prior to the course start date is required for a full refund of the purchased price, less an $85 Administration Fee.
  • Cancellation notice of 1 (one) week prior to the course start date is required for a 50% refund of the purchased price, less an $85 Administration Fee.
  • Cancellation notice of less than 1 (one) week prior to the course start date or non-attendance will not be refunded. The full cost of the course will be invoiced. However, the student is eligible to 1 (one) re-sit, according to our Re-sit Policy.
Room Rentals & Group Training (Onsite or Offsite)
  • Cancellation notice of 15 Business days prior to the scheduled date is required for rescheduling or a full refund, less an $85 Administration Fee.
  • Cancellation notice of less than 15 Business days prior to the scheduled date will not be refunded. All charges will be invoiced at the full cost of room rental or group training.
Substitution Policy
We understand that things come up so we have a Substitute Policy. This allows a registered student to send another individual in their place to a registered course any day prior to the course, even on the start day of the course.
Last Minute Cancellation / No Show Policy
In the event of a registered student not attending a scheduled course or cancelling within 1 (one) week prior to the course start date, the student may reschedule the course for a later date no later than 6 (six) months from the course date s/he was originally registered for. Once the course is re-booked, it cannot be rescheduled. If the student fails to attend the course, s/he loses the credit for the course and full payment will be invoiced. The Substitution Policy is not applicable in this case.
Voucher Customers:
  • Cancellation/Rescheduling within 10 Business Days of Class Start Date: Subject to $85 Administration fee, per standard Course Policies
  • Cancellation/Rescheduling within 5 Business Days of Class Start Date: Subject to full Voucher value redemption without refund.
Re-Sit Policy
A person who has taken an Application class with New Era Technology is eligible to re-sit for the same class free of charge within six (6) months of the original class delivery date. The free re-sit can be used to attend missed classes, as per the Last Minute Cancellation / No Show Policy. The Re-sit Policy does not apply to Onsite or Dedicated Training

*Please note the re-sit class cannot be rescheduled and/or transferred, and duplicate course material will not be provided. For a full list of Application classes, please click here.
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